RENVRA Support

Need help with an order?

Find the fastest way to resolve common order questions below.

I need to cancel my order

Eligible orders may be canceled within 1 hour of purchase. Contact us immediately. Once fulfillment or processing has started, cancellation may no longer be possible.

I entered the wrong address

Contact us immediately at info@shoprenvra.com. We cannot guarantee that an address can be changed after processing begins.

My tracking hasn't updated

Tracking scans are controlled by the shipping carrier and may occasionally take time to update. If your tracking has not updated for an extended period, contact us with your order number.

Only part of my order arrived

Some orders may be shipped in more than one package. Check your shipping confirmation for multiple tracking numbers before contacting support.

My item arrived damaged or incorrect

Email us as soon as possible with:

• Your RENVRA order number
• A description of the issue
• Clear photos or video of the product
• Photos of packaging when relevant