Return & Refund Policy 

Last updated: August 21, 2026

We want you to be confident ordering from Renvra. This Return & Refund Policy explains when an item is eligible for return, replacement, or refund.

30-Day Return Window

Unless a product is excluded below or marked final sale, you may request a return within 30 days after the date the order is delivered. To be eligible, the item must be unused, unworn, unwashed, unassembled where applicable, and returned in substantially the same condition in which it was received, with original packaging, accessories, manuals, tags, and included components.

Do not send a return without authorization. Contact info@shoprenvra.com with your order number and the reason for the return. If the return is approved, we will provide return instructions and, when applicable, a return authorization.

Items That Cannot Be Returned

For health, safety, hygiene, or product-integrity reasons, the following are not returnable after opening, use, or removal of a protective seal unless they arrived damaged, defective, or materially different from what was ordered:

• dietary supplements, vitamins, ingestible products, food, beverages, and other consumable goods;
• body-care, personal-care, cosmetic, grooming, oral-care, and hygiene products;
• items that contact the body, skin, hair, mouth, food, or drink where resale would be unsafe or inappropriate after use;
• gift cards, digital products, downloadable products, or services;
• customized or personalized products;
• items clearly marked “Final Sale” before purchase; and
• products prohibited from return by applicable health, safety, or transportation rules.

Nothing in this section limits any rights you may have for defective, damaged, misdescribed, recalled, or otherwise nonconforming goods under applicable law.

Damaged, Defective, Incorrect, or Missing Items

Inspect your order promptly after delivery. If an item is damaged, defective, incorrect, or materially incomplete, contact us as soon as reasonably possible at info@shoprenvra.com. Include your order number and clear photos or video when they can reasonably document the issue. We may request additional information needed to evaluate the claim.

If we confirm that the item arrived damaged, defective, incorrect, or materially incomplete, we may provide an appropriate remedy such as replacement parts, a replacement item, a prepaid return label, a partial refund, or a full refund, depending on the circumstances and applicable law.

Return Shipping

For an approved return based on buyer preference, fit, compatibility, or a change of mind, the customer is responsible for return shipping unless we state otherwise. Original shipping charges, expedited shipping charges, and other delivery fees are non-refundable except where required by law or where the return is due to our error or a confirmed damaged, defective, or incorrect item.

If we provide a prepaid return label for a change-of-mind return, the cost of that label may be deducted from the refund when permitted by law and disclosed before the return is finalized.

Refund Timing

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after we otherwise determine that a return is not required. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refund Adjustments

A refund may be reduced, to the extent permitted by law, when an approved return is received with missing parts, missing packaging, damage caused after delivery, excessive wear, signs of use inconsistent with inspection, or other loss in value caused by handling beyond what is reasonably necessary to evaluate the item. We will not impose a deduction that is prohibited by applicable law.

Refused, Undeliverable, or Incorrectly Addressed Packages

Customers are responsible for providing a complete and accurate shipping address. If a package is returned because the address supplied at checkout was incorrect or incomplete, the recipient refused delivery, or the carrier could not complete delivery for reasons outside our control, any reshipment or refund will be handled based on the returned package's condition, actual shipping costs, and applicable law.

Order Cancellations

We process orders quickly. A cancellation request is not guaranteed after an order has entered processing, fulfillment, or shipment. If we can stop the order before fulfillment, we will cancel it and issue the applicable refund. If we cannot stop it, the order may need to be handled under this Return & Refund Policy after delivery.

Chargebacks and Payment Disputes

If there is a problem with an order, please contact us so we have an opportunity to resolve it. Nothing in this policy limits any lawful right to dispute a charge with a payment provider.

Contact

Return and refund questions: info@shoprenvra.com