FAQ
Help Center
Frequently Asked Questions
Quick answers to common questions about ordering from RENVRA.
Orders
How do I know my order was received?
After completing checkout, you should receive an order confirmation at the email address or contact information provided during checkout.
Can I cancel my order?
Eligible orders may be canceled within 1 hour of purchase. Once processing or fulfillment begins, cancellation may no longer be possible.
Can I change my shipping address?
Contact us immediately at info@shoprenvra.com. Address changes are not guaranteed once fulfillment has begun.
Shipping
Where does RENVRA ship?
RENVRA currently serves customers within the United States.
Do you offer free shipping?
Yes. Eligible U.S. orders of $99 or more qualify for free standard shipping.
How long will delivery take?
Delivery estimates can vary by product, destination, fulfillment location, carrier, and order volume. Where available, estimated delivery information is displayed during the ordering process.
Will my entire order arrive together?
Some orders containing multiple items may arrive in separate packages. Tracking information may be provided separately for each shipment.
How can I track my order?
Once tracking becomes available, it will generally be provided through your shipping confirmation or order status information. Visit our Track Your Order page for help.
Returns & Refunds
What is your return window?
Eligible products may generally be returned within 30 days after delivery, subject to our Return & Refund Policy.
Who pays return shipping?
For ordinary returns, customers are responsible for return shipping unless otherwise stated. Different procedures may apply to items that arrive damaged, defective, incorrect, or materially incomplete.
Do you charge a restocking fee?
RENVRA currently charges no restocking fee on eligible returns.
What if my product arrives damaged?
Contact info@shoprenvra.com as soon as possible with your order number and clear photos or video showing the problem.